Privacy Notice

At Ceiiroxa™, operated by Hangzhou Shisi Technology Co., Ltd., we believe trust should extend beyond the clothing you choose from us.

When you browse our collection, place an order, subscribe to updates, or contact our customer care team, certain personal information may be collected so that we can provide the services you request and maintain a secure, functional online shopping experience.

This Privacy Notice explains what information may be collected through the Ceiiroxa™ website, why we use it, when it may be shared with service providers, and the choices available to you.

By accessing or using our website and related services, you acknowledge the practices described in this Privacy Notice.

1. Information Connected With Your Visit

The type of information we receive depends on how you interact with Ceiiroxa™.

Some information is provided directly by you, while other information may be collected automatically when you browse our website.

Information You Choose to Provide

You may provide personal information when you:

Place an order
Enter shipping or billing information
Create or use a customer account
Subscribe to promotional emails or brand updates
Contact customer care
Ask a question about a product or existing order
Submit information through forms available on our website

Depending on the interaction, this information may include:

Your name
Email address
Telephone number
Shipping address
Billing address
Order information
Product selections
Customer service correspondence
Payment-related information handled by our payment providers

Payment credentials are processed through secure payment services and are not intended to be retained by Ceiiroxa™ as complete credit or debit card records.

2. Information Collected During Browsing

When you visit the Ceiiroxa™ website, certain technical information may be collected automatically through cookies, similar technologies, or standard website operations.

This may include:

Internet Protocol (IP) address
Device type
Browser type
Operating system information
Website activity
Pages viewed
Interaction with site features
Cookie and related tracking information

This information can help us understand how visitors use the site, identify technical issues, support website functionality, and improve the overall shopping experience.

3. Why We Use Personal Information

Personal information may be used for several operational and customer-related purposes.

Order Processing

Information may be used to:

Confirm a purchase
Process an order
Arrange shipment
Provide delivery-related information
Send transactional updates
Respond to order questions
Assist with returns or other post-purchase inquiries

Customer Service

When you contact Ceiiroxa™, we may use the information you provide to understand your request, identify the relevant order, and respond appropriately.

Website Experience

Information about browsing and customer activity may help us understand how our website is used and improve:

Navigation
Product presentation
Site performance
Product discovery
Customer experience

Where applicable, information may also be used to personalize certain content or product recommendations.

Communications

If you choose to receive marketing communications, we may use your contact information to send:

Collection announcements
Brand updates
Promotional offers
Product information
Other Ceiiroxa™ marketing messages

You may unsubscribe from promotional email communications at any time using the unsubscribe option provided in those messages.

Security and Fraud Prevention

Information may also be used to help:

Protect customer accounts
Review unusual transactions
Reduce fraudulent activity
Maintain website security
Protect the integrity of our checkout and ordering systems

4. How Payment Information Is Protected

Financial information requires additional care.

Ceiiroxa™ uses authorized payment processing services to handle payment transactions.

Sensitive payment information is transmitted through secure checkout systems using encryption technology intended to protect the information while it is being processed.

Card Information

Ceiiroxa™ does not retain complete credit or debit card details after the transaction is processed.

Payment authorization and processing are handled through the applicable payment provider or payment gateway.

Limited Internal Access

Personal information maintained within our business systems is intended to be accessible only to authorized personnel who require it for legitimate operational purposes.

5. When Information May Be Shared

Ceiiroxa™ may share personal information with service providers and other parties where reasonably necessary to operate the online store, fulfill customer requests, provide services, comply with applicable obligations, or protect legitimate business and customer interests.

These may include providers involved in:

Website operations
Payment processing
Order fulfillment
Shipping and delivery
Customer communications
Website analytics
Marketing support
Advertising services
Fraud prevention
Technical infrastructure

These providers may receive information necessary to perform the services they provide.

We do not intend for service providers to use personal information for purposes unrelated to the services they provide to us except where independently permitted or required under applicable law.

6. Advertising and Marketing Technologies

Like many online stores, Ceiiroxa™ may work with advertising, analytics, or marketing service providers that use technologies such as:

Cookies
Pixels
Tags
Similar tracking technologies

These technologies may help measure advertising effectiveness, understand customer interactions, or present advertising that may be more relevant to visitors.

Google

Google services may be used in connection with analytics, advertising, or other website-related functions.

Google maintains its own privacy practices and account or advertising controls.

AppLovin

We may work with advertising and measurement partners, including AppLovin Corporation, to help measure advertising performance, understand interactions with our website, deliver relevant advertising, and improve advertising services.

When AppLovin technology is enabled on our website, certain device, browser, shopping interaction, advertising, and related information may be collected or shared with AppLovin in accordance with applicable privacy laws and user consent choices.

We do not intentionally provide AppLovin with sensitive personal information for advertising purposes.

Where available, users may manage privacy or personalized advertising preferences through browser settings, website consent tools, or controls offered directly by the applicable third-party platform.

7. Cookies and Similar Technologies

Cookies are small data files that may be stored on your browser or device when you visit a website.

Ceiiroxa™ may use different types of cookies to support the operation of the store.

Essential Cookies

These cookies help support basic website functions such as:

Shopping cart activity
Checkout
Navigation
Session management
Website security

Some website functions may not operate correctly without them.

Performance and Analytics Cookies

These technologies may help us understand:

How visitors navigate the website
Which pages are viewed
How site features are used
Where technical or usability improvements may be needed

Marketing Cookies

Where used, marketing cookies may support advertising measurement or personalized advertising through applicable service providers.

8. Managing Cookies

Most browsers allow users to control cookies through browser settings.

Depending on your browser, you may be able to:

View stored cookies
Delete existing cookies
Block certain cookies
Restrict future cookie activity

Where a website consent or privacy control is available, you may also be able to manage certain non-essential technologies through that interface.

Please note that disabling essential or functional cookies may affect parts of the Ceiiroxa™ website.

For example, shopping cart, account, checkout, or other store functions may not operate as intended if certain cookies are blocked.

9. External Websites and Third-Party Services

The Ceiiroxa™ website may occasionally contain links to websites, platforms, or services operated by third parties.

Once you leave our website, the privacy practices of those external services are governed by their own policies.

Ceiiroxa™ is not responsible for the privacy practices, content, or security procedures of independently operated third-party websites.

We encourage customers to review the applicable privacy information before submitting personal information to another website or service.

10. Privacy Rights and Requests

Depending on where you live and applicable privacy law, you may have rights concerning your personal information.

These may include, where applicable, rights to:

Request information about personal data associated with you
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request or exercise applicable choices regarding certain uses or disclosures
Withdraw consent where processing is based on consent
Opt out of eligible promotional communications

These rights may be subject to legal exceptions, verification requirements, and other conditions under applicable law.

To submit a privacy-related request, contact:

service@ceiiroxa.com

Please provide enough information for us to understand and reasonably verify your request.

11. California Privacy Information

Residents of California may have privacy rights under applicable California privacy laws.

Depending on which law applies and the nature of our processing activities, eligible California residents may have rights concerning access, correction, deletion, and certain uses or disclosures of personal information.

Where required, we will process eligible privacy requests in accordance with applicable legal requirements.

You may contact us at:

service@ceiiroxa.com

to submit a privacy-related request.

We will not intentionally discriminate against a customer for exercising an applicable privacy right.

12. Browser Privacy Signals

Some browsers or devices provide privacy preference mechanisms, including signals intended to communicate choices concerning certain tracking or data uses.

Where applicable law requires us to recognize a legally valid browser-based opt-out preference signal, we will process that signal as required.

The behavior of independently operated third-party platforms and services remains subject to their own technologies, systems, and privacy practices.

13. Children’s Information

Ceiiroxa™ is not intended for children, and we do not knowingly seek personal information from children in circumstances prohibited by applicable law.

If we become aware that personal information from a child has been collected in a manner inconsistent with applicable legal requirements, we will take reasonable steps to address the information as required.

A parent or legal guardian who believes that a child has provided personal information to Ceiiroxa™ may contact us using the information listed at the end of this Privacy Notice.

14. Protecting Information

We take reasonable administrative, technical, and organizational measures intended to support the security of information handled through our website and business systems.

These measures may include practices such as:

Secure payment processing
Encryption during sensitive data transmission
Controlled access to personal information
Use of authorized payment and service providers
Measures intended to help protect website and transaction security

No online system or method of electronic storage can eliminate every possible security risk.

We therefore cannot guarantee absolute security, but we work to maintain safeguards appropriate to the nature of the information handled through our store.

15. Data Security Incidents

If a data security incident occurs and personal information is affected, Ceiiroxa™ will take reasonable steps to investigate, contain, and address the incident.

Where notification is required by applicable law, affected individuals and/or relevant authorities will be notified in accordance with the timing, method, and content requirements imposed by that law.

16. Email and Brand Communications

Email addresses may be collected for transactional or promotional purposes.

Transactional Messages

We may send messages related to:

Order confirmation
Shipping
Delivery
Customer service
Returns and refunds
Other activity associated with a transaction

These communications may be necessary to provide services connected with your purchase.

Promotional Messages

If you have chosen to receive marketing communications, promotional emails may include:

New collection announcements
Product releases
Brand news
Promotional offers
Other Ceiiroxa™ communications

Promotional messages will be identifiable as marketing communications where applicable.

Eligible promotional emails will provide a method to unsubscribe.

We will honor valid opt-out requests submitted through the available unsubscribe process.

17. Your Privacy Choices

Depending on how you interact with our website and the laws applicable to you, you may have several ways to control information or communications.

You may:

Contact us regarding personal information associated with you
Request eligible corrections or updates
Submit other privacy requests available under applicable law
Unsubscribe from promotional email communications
Adjust cookie controls through your browser
Use available website privacy or consent controls
Use available privacy or advertising controls offered by third-party platforms

Please remember that restricting essential cookies may affect some website features.

18. Keeping Your Information Accurate

Accurate customer information helps us process orders and communicate effectively.

If information associated with your order or customer account changes, you may contact Ceiiroxa™ customer care regarding available options for correction or updating.

For order-related requests, please include your order number when contacting us about a purchase.

19. International Processing and Service Providers

Ceiiroxa™ is operated by Hangzhou Shisi Technology Co., Ltd., based in Hangzhou City, Zhejiang Province, China.

Because our online store may serve customers in multiple countries and use service providers involved in payment processing, website hosting, analytics, customer communications, order fulfillment, advertising, and shipping, personal information may be processed in countries other than the country in which you live.

Privacy and data protection laws may differ between jurisdictions.

Where applicable law requires specific safeguards for international transfers or processing of personal information, we will take steps intended to satisfy those requirements.

20. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice, including to:

Process and maintain transaction records
Provide customer service
Manage returns and refunds
Maintain business and accounting records
Support security and fraud prevention
Resolve disputes
Comply with applicable legal obligations

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable practices and legal requirements.

21. Changes to This Privacy Notice

Our online store, technologies, service providers, and business practices may evolve.

When this Privacy Notice is updated, the revised version will be published on this page.

The Last Updated date shown at the beginning of the policy identifies the version currently presented on the website.

We encourage visitors to review this page periodically for information about our privacy practices.

22. Privacy Questions and Customer Requests

If you have questions about this Privacy Notice, the personal information associated with your interactions with Ceiiroxa™, or the way information is handled through our store, you may contact us.

Ceiiroxa™ Privacy & Customer Care

Email:
service@ceiiroxa.com

Hotline Service Hours:
Monday – Friday
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Saturday – Sunday
Closed

Please include your order number when contacting us about a purchase.

For privacy-related requests, please provide enough information for us to understand the nature of your inquiry without sending sensitive financial information such as your complete credit or debit card number, card security code, password, or other payment credentials.

Company & Data Controller Information

Brand Name:
Ceiiroxa™

Operated by / Legal Company Name:
Hangzhou Shisi Technology Co., Ltd.

Business Address:
Room A1112, Building 3
Huifeng International Business Center
No. 2 Jingshanling Road
Liuxia Subdistrict, Xihu District
Hangzhou City, Zhejiang Province
China

Customer Support & Privacy Email:
service@ceiiroxa.com

Hangzhou Shisi Technology Co., Ltd. operates the Ceiiroxa™ online store and is responsible for the business operations described in this Privacy Notice, subject to the roles of applicable independent service providers and other parties.

Our Approach to Privacy

At Ceiiroxa™, a considered shopping experience includes more than thoughtfully designed clothing.

It also means providing customers with clear information about how personal data may be used when browsing, ordering, and communicating with us.

We aim to keep those practices understandable, responsible, and consistent with the understated approach that defines the Ceiiroxa™ experience.

Ceiiroxa™ — Classic Form, Artful Detail.