Website Terms & Conditions

Welcome to Ceiiroxa™.

Ceiiroxa™ is operated by Hangzhou Shisi Technology Co., Ltd. These Website Terms & Conditions govern your access to and use of our online store, including the website, product pages, checkout features, customer account functions, written content, photographs, graphics, promotions, and other services made available through the Ceiiroxa™ website.

Throughout these Terms, references to “Ceiiroxa™,” “we,” “our,” or “us” refer to Hangzhou Shisi Technology Co., Ltd. in connection with the operation of the Ceiiroxa™ store.

The term “you” refers to any visitor, customer, account holder, or other person using our website or related services.

Please read these Terms before using the website or placing an order.

By accessing the Ceiiroxa™ website, creating an account, purchasing merchandise, or otherwise using our online services, you agree to be bound by these Terms together with any policies referenced on the website, subject to applicable law.

If you do not agree with these Terms, please discontinue use of the website and Services.

1. Using the Ceiiroxa™ Store

Our website is provided for lawful personal shopping, product discovery, customer support, and related purposes.

By using the website, you represent that you have reached the legal age of majority applicable in your place of residence or otherwise have the legal authority required to use the Services.

If you permit a minor under your supervision to access the website through your device or account, you are responsible for that use to the extent permitted by applicable law.

You may not use the Ceiiroxa™ website for any unlawful, fraudulent, abusive, or unauthorized purpose.

2. Customer Information & Account Responsibility

Certain features of our store may require you to provide information such as:

Your name
Email address
Telephone number
Shipping address
Billing information
Payment-related information
Account credentials
Other information reasonably required to complete an order

You agree that information submitted through the Ceiiroxa™ website will be accurate, current, and complete.

If information changes, you are responsible for updating it where the website provides that ability or contacting us when assistance is required.

Account Security

If you create a customer account, you are responsible for maintaining the confidentiality of your login information.

You are also responsible for activity occurring through your account unless applicable law provides otherwise.

Please contact us if you believe your account credentials have been compromised or used without authorization.

Customer accounts may not be sold, transferred, rented, or intentionally shared for unauthorized commercial purposes.

3. Our Collection & Product Presentation

Ceiiroxa™ offers fashion and apparel designed around modern silhouettes, refined details, versatile styling, and contemporary interpretations of classic womenswear.

We make reasonable efforts to present product information clearly, including information such as:

Product names
Available colors
Garment descriptions
Design details
Pricing
Available options
Product imagery
Styling information

However, online presentation has inherent limitations.

Color & Display Differences

The color of a garment displayed on your screen may differ slightly from its appearance in person.

This can result from factors including:

Monitor settings
Screen brightness
Device type
Photography lighting
Image processing
Fabric texture
Viewing environment

Accordingly, we cannot guarantee that every device will reproduce a product color with complete accuracy.

Fit, Proportion & Appearance

The appearance and fit of clothing may vary depending on:

Body proportions
Personal fit preference
Garment construction
Fabric behavior
Styling
Selected size

Product photographs are intended to help illustrate the general design and appearance of the merchandise.

They do not guarantee that a garment will fit or appear exactly the same on every customer.

We encourage customers to review the available product description and sizing information before ordering.

4. Availability of Merchandise

Fashion collections naturally change over time.

A product displayed on the Ceiiroxa™ website may become:

Temporarily unavailable
Available only in selected options
Restocked
Revised
Repriced
Discontinued

Displaying a product on the website does not guarantee indefinite availability.

We may reasonably limit quantities available for purchase or withdraw merchandise, subject to applicable law.

5. Placing an Order

Submitting an order through the Ceiiroxa™ website represents an offer to purchase the merchandise listed in your checkout.

Receiving an automated order acknowledgment does not necessarily mean that every part of the order has been finally accepted or fulfilled.

Orders remain subject to matters such as:

Successful payment authorization
Product availability
Order verification
Shipping availability
Fraud-prevention review
Accurate customer information

Ceiiroxa™ may accept, refuse, limit, or cancel an order where reasonably necessary and permitted by applicable law.

If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.

6. Please Review Your Order Carefully

Before submitting payment, customers should review:

Product selection
Color or other available options
Quantity
Shipping address
Billing details
Contact information
Order total

We begin preparing orders shortly after they are submitted.

As explained in our Shipping Policy, requests for changes or cancellations should be sent as soon as possible and within the applicable 12-hour order-change period.

Once an order has entered active processing or fulfillment, changes may no longer be possible.

7. Personal Purchases & Resale

Products purchased through the Ceiiroxa™ consumer store are intended primarily for personal use unless we expressly agree otherwise.

You may not use the website to place orders for unauthorized commercial resale, fraudulent purchasing activity, inventory manipulation, or other conduct inconsistent with normal consumer purchasing.

We may reasonably limit quantities or refuse orders that appear to be placed for unauthorized resale or misuse of the store.

8. Prices, Promotions & Checkout Totals

Product prices are displayed on the website and may change from time to time.

Unless otherwise stated, the price applicable to an accepted order is the price presented during checkout at the time the order is submitted.

Prices and promotional offers may be changed, suspended, or discontinued before an order is completed.

A previous price does not guarantee that the same price will be offered in the future.

Additional Charges

Unless specifically stated otherwise during checkout, displayed product prices may not include:

Shipping charges
Applicable sales taxes
Customs duties
Import taxes
Customs-processing charges
Other destination-specific government fees

Any applicable amounts collected by Ceiiroxa™ during checkout will be included in the order total shown before purchase.

For international shipments, additional destination-country charges may apply as described in our Shipping Policy.

9. Payments

Customers must provide valid and accurate payment information when completing a purchase.

Payment methods available for a particular transaction will be displayed during checkout.

As described in our Payment Policy, transactions may be processed through authorized third-party payment providers.

Ceiiroxa™ does not intend to retain customers' complete credit or debit card numbers as part of ordinary transaction processing.

Payment approval may also depend on authorization by your bank, card issuer, PayPal, or applicable payment provider.

All store transactions are processed in United States Dollars (USD) unless otherwise indicated during checkout.

10. Pricing or Product Information Errors

Although we work to keep the store accurate, occasional errors may occur.

Examples may include:

Incorrect prices
Incorrect promotional information
Typographical errors
Incorrect product descriptions
Availability errors
Technical display problems

If we identify a material error before an order is completed or fulfilled, we may, subject to applicable law:

Correct the information
Update the affected page
Contact the customer for clarification
Decline or cancel the affected order
Issue an appropriate refund when payment has already been collected for an order that is cancelled

Correcting an obvious website error does not require us to continue displaying inaccurate information.

11. Shipping & Delivery

Orders are prepared and delivered according to our separately published Shipping Policy.

Under the standard shipping terms currently described there:

Standard order processing generally takes 2–5 business days
Processing may take up to 6 business days during unusually high-volume periods
The standard shipping fee is $6.99 USD per order, unless otherwise displayed at checkout
Estimated transit times vary according to destination

Estimated delivery dates are provided for planning purposes and are not absolute guarantees.

Shipping may be affected by circumstances such as:

Carrier delays
Customs processing
Weather
Transportation disruptions
Holiday volume
Local delivery conditions
Other circumstances outside our reasonable control

Customers are responsible for providing an accurate and complete delivery address.

Lost or Damaged Shipments

The handling of damaged packages and shipments confirmed lost in transit is governed by our Shipping Policy.

Nothing in these Terms is intended to remove any non-waivable rights or remedies provided to consumers under applicable law.

12. Returns, Exchanges & Refunds

Eligible purchases may be returned in accordance with our separately published Return & Refund Policy.

Eligible merchandise generally has a 30-day return period beginning on the date of delivery, subject to the eligibility requirements and exceptions stated in that policy.

The Return & Refund Policy explains matters including:

Return eligibility
Applicable return windows
Condition requirements
Return authorization
Return shipping responsibility
Damaged, defective, or incorrect merchandise
Refund processing
Exchange procedures

Customers should contact us before sending merchandise back.

Do not automatically send returns to our registered business address.

The applicable return-processing location may differ from our registered business address. Customers should obtain the appropriate return instructions and return address from Ceiiroxa™ Customer Care before mailing merchandise.

13. Privacy & Personal Information

Use of personal information associated with the Ceiiroxa™ website is described in our separately published Privacy Notice.

That notice explains matters including:

Categories of information we may collect
How information may be used
Cookies and similar technologies
Payment and service providers
Advertising and analytics technologies
Communications
Privacy choices and requests
International processing
Data retention

Personal information will be handled according to the practices described in the applicable Privacy Notice and applicable law.

14. Ownership of the Ceiiroxa™ Experience

The visual and written identity of Ceiiroxa™ represents a significant part of our brand.

Unless otherwise indicated, website materials may include proprietary or licensed:

Ceiiroxa™ trademarks
Logos
Brand graphics
Product photographs
Fashion imagery
Product names
Product descriptions
Written copy
Page layouts
Illustrations
Icons
Design elements
Website content

These materials may be protected by copyright, trademark, and other applicable intellectual property laws.

Permitted Personal Use

You may access and view our website for your own lawful, non-commercial shopping and informational purposes.

Except where expressly permitted or otherwise allowed by applicable law, you may not:

Copy our website for unauthorized commercial use
Republish protected product photography
Reproduce Ceiiroxa™ branding in a misleading manner
Modify and redistribute protected content without authorization
Sell unauthorized copies of our creative materials
Use our trademarks in a misleading manner
Present our content as belonging to another business
Use our materials to imply an unauthorized partnership or endorsement

Nothing on the website grants you ownership of Ceiiroxa™ intellectual property.

15. Third-Party Services

Some parts of the Ceiiroxa™ shopping experience may involve independent third parties.

These may include providers involved in:

Payment processing
Shipping
Analytics
Advertising
Website functionality
Social media
Customer communications

The website may also contain links that take you to independently operated websites.

A third-party website is governed by its own terms, privacy practices, security procedures, and policies.

Ceiiroxa™ is not responsible for independently operated third-party content or practices merely because a link or integration appears on our website.

Customers should review third-party terms where appropriate before using those services.

16. Optional Third-Party Tools

From time to time, certain website functions may depend on tools made available by third-party technology providers.

We may not control every aspect of those services.

Where an optional third-party feature is provided, your use of it may also be subject to the provider's own conditions.

Use such features according to your own preferences and the terms presented by the applicable provider.

17. Comments, Suggestions & Feedback

We welcome thoughtful customer feedback about Ceiiroxa™ products and the shopping experience.

If you voluntarily submit ideas, comments, suggestions, or similar feedback to us, you represent that you have the right to provide that material.

You also agree that your submission will not intentionally:

Violate another person's intellectual property rights
Contain unlawful material
Impersonate another person
Contain malicious code
Misrepresent its source

Unless otherwise agreed in writing, unsolicited feedback may be used by Ceiiroxa™ for legitimate business purposes to the extent permitted by applicable law.

This provision does not transfer ownership of personal information and does not override our Privacy Notice.

18. Responsible Use of Our Website

Ceiiroxa™ may only be used for lawful purposes.

You must not use or attempt to use our Services to:

Break the Law

Engage in activity that violates applicable laws, regulations, or lawful rights of another person.

Violate Intellectual Property Rights

Copy, misuse, distribute, or exploit protected materials without appropriate authorization.

Interfere With Website Security

Attempt to:

Circumvent security systems
Gain unauthorized access
Probe vulnerabilities
Introduce malware
Disrupt website availability
Interfere with checkout or payment functionality

Misuse Personal Information

You may not collect, scrape, obtain, or use another person's personal information unlawfully.

Engage in Fraud or Misrepresentation

You may not impersonate another person, submit intentionally false information, or attempt fraudulent transactions.

Spam or Phish

The website may not be used to distribute unsolicited bulk communications, phishing material, malicious links, or deceptive requests for information.

19. Automated and Abusive Activity

You may not use bots, scripts, scraping tools, automated purchasing systems, or similar technologies in a manner that:

Interferes with normal website operation
Circumvents product limits
Creates excessive server demand
Collects protected content without permission
Attempts unauthorized account access
Disrupts another customer's shopping experience

Reasonable search-engine indexing and technologies expressly authorized by Ceiiroxa™ are not prohibited by this provision.

20. Suspension or Restriction of Access

If we reasonably believe the website is being used in violation of these Terms, we may take proportionate measures such as:

Restricting access
Suspending an account
Cancelling unauthorized activity
Refusing future transactions
Terminating account access

Where appropriate and legally permitted, these actions may be taken without advance notice.

Termination or suspension does not eliminate obligations that arose before access was restricted.

Provisions that by their nature should continue after termination may continue to apply.

21. Website Availability

We aim to keep the Ceiiroxa™ online store available and functional, but no online service can be guaranteed to operate continuously.

The website may occasionally be unavailable because of:

Maintenance
Software updates
Hosting interruptions
Network problems
Security work
Technical failures
Circumstances outside our reasonable control

We may modify, suspend, or discontinue particular website functions when reasonably necessary, subject to applicable law.

22. No Guarantee of Error-Free Operation

To the extent permitted by applicable law, Ceiiroxa™ does not guarantee that:

Website access will always be uninterrupted
Every technical feature will always function without error
Every website defect will be corrected immediately
Third-party services will remain continuously available

This does not affect obligations or consumer rights that cannot legally be excluded.

23. Product & Service Disclaimers

To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” and “as is” basis except where an express obligation is stated in these Terms or another applicable Ceiiroxa™ policy.

Nothing in these Terms is intended to exclude any warranty, guarantee, consumer remedy, or other right that cannot lawfully be excluded or limited.

Where applicable law provides mandatory consumer protections, those protections continue to apply.

24. Limits on Liability

To the fullest extent permitted by applicable law, Hangzhou Shisi Technology Co., Ltd., Ceiiroxa™, and their applicable officers, employees, affiliates, service providers, and agents will not be responsible for indirect, incidental, special, exemplary, or consequential losses arising from use of the website or Services where such liability may legally be excluded or limited.

Any limitation described in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms is intended to restrict mandatory consumer rights or remedies.

25. Your Responsibility for Misuse

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or expenses arising from your unlawful misuse of the Ceiiroxa™ Services, your material violation of these Terms, or your infringement of another person's rights.

Any indemnification obligation applies only to the extent legally enforceable in the relevant jurisdiction.

26. Consumer Rights Remain Applicable

These Terms are intended to govern use of our website without removing statutory rights that customers may have under applicable consumer protection law.

Where a provision of these Terms conflicts with a mandatory consumer protection rule that cannot legally be waived, the applicable mandatory rule will control to the extent of that conflict.

Nothing in these Terms is intended to require a consumer to waive rights that cannot lawfully be waived.

27. Governing Law & Jurisdiction

These Terms and the operation of the Ceiiroxa™ store are subject to applicable laws and regulations.

Where legally permitted, matters concerning the operation of the business and these Terms will be interpreted under the laws applicable to Hangzhou Shisi Technology Co., Ltd.

However, customers may also benefit from mandatory consumer protection rights provided by the laws of their country, state, province, or other place of residence.

Nothing in this section is intended to deprive a consumer of protections, jurisdiction rights, or remedies that cannot legally be waived or restricted.

Any dispute will be handled by a court, tribunal, or other forum having lawful jurisdiction over the matter.

28. If One Provision Cannot Be Enforced

If a court or other authority with jurisdiction determines that a particular provision of these Terms is invalid or unenforceable, that provision will be interpreted, limited, or severed to the extent reasonably necessary and legally permitted.

The remaining provisions will continue in effect to the extent permitted by law.

29. No Waiver by Delay

If Ceiiroxa™ does not immediately enforce a provision of these Terms, that does not necessarily mean that we have permanently waived the right to enforce it later.

Any waiver applies only to the specific circumstances for which it is given unless otherwise required by law.

30. Relationship With Other Ceiiroxa™ Policies

These Terms should be read together with the policies published elsewhere on the Ceiiroxa™ website, including our:

Privacy Notice
Shipping Policy
Return & Refund Policy
Payment Policy

Where a more specific policy governs a particular operational issue, that specific policy may provide additional details applicable to the transaction.

Where mandatory law conflicts with any provision of these policies, the applicable mandatory legal requirement will control.

31. Changes to These Terms

Our store, collections, website functionality, service providers, and business practices may evolve.

We may revise these Terms from time to time.

When changes are made, the updated Terms will be posted on the website and the Last Updated date will be revised accordingly.

Changes apply from the effective date of the updated version, subject to applicable law.

Where legally valid, continued use of the Services after an updated version becomes effective may constitute acceptance of the revised Terms.

32. Questions About These Terms

If you have a question about these Terms or their application to your use of the Ceiiroxa™ store, please contact our customer care team.

Ceiiroxa™ Customer Care

Email:
service@ceiiroxa.com

Hotline Service Hours:
Monday – Friday
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Saturday – Sunday
Closed

Please include your order number when contacting us about a purchase.

Please do not send complete credit card numbers, card security codes, passwords, or other sensitive payment credentials through ordinary customer service email.

The Ceiiroxa™ Standard

Ceiiroxa™ was created around a simple approach to modern dressing: thoughtful form, restrained detail, and clothing designed to feel distinctive without becoming excessive.

We bring the same principle to the way our online store operates.

Clear product information.

Straightforward purchasing.

Responsible use of customer information.

Transparent store policies.

And terms designed to explain the relationship between our customers and our business without unnecessary complication.

Ceiiroxa™ — Classic Form, Artful Detail.