A Clearer Way to Handle Changes of Mind

At Ceiiroxa™, operated by Hangzhou Shisi Technology Co., Ltd., we understand that choosing clothing online sometimes means a piece may look or feel different once it becomes part of your wardrobe.

Whether the fit is not what you expected, you received an incorrect item, or your order arrived with an issue, this policy explains how returns, exchanges, and refunds are handled through the Ceiiroxa™ store.

We have structured our return process to keep requests organized, transparent, and straightforward for our customers.

Our 30-Day Return Period

Eligible merchandise may be returned within 30 days from the date the order is delivered to you.

To be considered for return, the item must meet the conditions below.

Returned merchandise should be:

• Unused and in its original condition

• Unworn other than for reasonable fit inspection

• Returned with original tags still attached, where applicable

• Returned with original packaging, where applicable

• Accompanied by valid proof of purchase, such as an order confirmation or receipt

Items that are worn, altered, damaged after delivery, missing required tags, or otherwise not returned in their original condition may not qualify for return.

Because Ceiiroxa™ offers apparel, we recommend taking reasonable care when trying on garments and avoiding contact with makeup, fragrance, deodorant, or other substances that may alter the condition of the item.

Before Sending Anything Back

Please do not mail a return without first contacting our customer care team.

To begin a return request, email:

service@ceiiroxa.com

When contacting us, please include:

• Your order number

• The product you wish to return

• A brief reason for the return

• Any relevant details that may help us review the request

Please include your order number when contacting us about a purchase.

If the return is approved, we will provide the applicable return instructions and the appropriate return address.

Where a prepaid return shipping label is applicable and provided as part of the approved return process, the label will be issued together with instructions explaining how and where the item should be sent.

Important

Merchandise sent back without prior authorization or outside the return instructions provided by our team may not be accepted or processed.

Please wait for return instructions before mailing the item.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Change of Mind, Size, Fit, or Style Preference

If you are returning an eligible item because you changed your mind, selected the wrong size, prefer another color or style, or no longer want the item, return shipping costs are generally the customer's responsibility, unless otherwise stated by Ceiiroxa™ as part of the approved return process.

Any original shipping charges are generally non-refundable for preference-based returns unless required otherwise by applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, materially different from what you ordered, or incorrect due to an error associated with order fulfillment, please contact us before arranging a return.

After we review and confirm the issue, Ceiiroxa™ will be responsible for the reasonable return shipping cost associated with an approved return resulting from our error or a qualifying product issue.

Where appropriate, we may provide a prepaid return label or other return instructions at no additional return-shipping cost to you.

Please do not purchase return postage for a damaged, defective, or incorrect item before receiving instructions from our customer care team.

If Your Order Arrives Damaged or Incorrect

We recommend reviewing your order shortly after delivery.

If you receive an item that is:

• Damaged in transit

• Defective

• Different from the item ordered

• Incorrect in size, color, or product selection

• Missing from the order

please contact Ceiiroxa™ customer care as soon as possible.

Email: service@ceiiroxa.com

Please include your order number and a description of the issue.

Providing photographs of the product, packaging, shipping label, or shipping condition may help us understand what happened and review the request more efficiently.

After the issue is evaluated, an appropriate resolution may include a replacement, refund, or another reasonable solution depending on the circumstances.

Items That Cannot Be Returned

Certain products or transactions may not qualify for return.

Non-returnable categories include:

• Customized or personalized merchandise

• Gift cards

• Sale merchandise or promotional products specifically identified as final sale or non-returnable before purchase

• Items that have been worn beyond reasonable fit inspection

• Items altered or damaged after delivery

• Items that do not otherwise meet the return conditions stated in this policy

If you are uncertain whether a particular Ceiiroxa™ item qualifies for return, please contact customer care before sending it back.

Fit, Size & Style Considerations

Because clothing fit can vary according to personal preference, body proportions, garment construction, and silhouette, customers are encouraged to review available product and sizing information before ordering.

If a Ceiiroxa™ garment is eligible for return and does not suit your preferred fit or style, it may be returned in accordance with the conditions and time limits stated in this policy.

Items must remain in eligible return condition.

Exchanges Are Handled Through a New Order

To keep inventory and order processing clear, Ceiiroxa™ handles size, color, and style changes through a return and new order rather than a traditional one-for-one exchange.

If you would like another size, color, or style:

1. Contact us to request a return for the original item.

2. Follow the approved return instructions provided by our customer care team.

3. Place a new order for the item you prefer.

This approach allows the replacement product to be purchased independently rather than requiring you to wait for the original return to complete.

Please note that product availability can change, and a particular size, color, or style cannot be guaranteed to remain available.

European Union Orders

14-Day Right of Withdrawal

For qualifying purchases made by consumers in the European Union, applicable consumer law may provide a statutory right to withdraw from certain distance purchases within 14 days, subject to applicable conditions and exceptions.

Where this statutory right applies, it exists independently of any additional return period offered by Ceiiroxa™.

Customers wishing to exercise an applicable right of withdrawal should contact us within the required period at:

service@ceiiroxa.com

Please include your order number and clearly state that you wish to cancel or return the applicable order.

Unless otherwise required by applicable law, merchandise should be returned in accordance with the return instructions supplied by our customer care team.

Nothing in this policy is intended to limit consumer rights that cannot lawfully be excluded or restricted.

What Happens After We Receive Your Return

Once an authorized return arrives at the designated return location, it will be reviewed before a refund is approved.

The inspection may confirm:

• The returned item matches the authorized return

• The merchandise remains in eligible condition

• Required tags or packaging are present where applicable

• Proof of purchase is associated with the return

• The item otherwise meets the conditions described in this policy

After the review is complete, we will notify you regarding the status of your refund.

Approved Refunds

When a refund is approved, it will be issued to the original payment method used for the order.

Please allow up to 10 business days after an approved refund has been issued for processing.

The exact time required for funds to appear in your account may depend on your:

• Bank

• Credit card issuer

• PayPal account

• Payment processor

• Financial institution

These organizations may require additional processing time after Ceiiroxa™ has issued the refund.

If Your Refund Has Not Appeared

If more than 15 business days have passed after you were notified that your refund was approved and the funds have still not appeared, please contact us.

Email: service@ceiiroxa.com

Hotline Service Hours:
Monday – Friday
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Saturday – Sunday
Closed

Please include your order number and any relevant refund information so that we can review the available transaction details.

Return Shipping Instructions

A return should only be sent after the request has been reviewed and authorized by Ceiiroxa™.

After approval, our customer care team will provide the appropriate return address and any other instructions required for your return.

Where a prepaid return shipping label is provided, customers should use that label and follow the corresponding instructions.

Do not automatically send returned merchandise to our registered business address.

Our business address and the return-processing location may be different. Sending merchandise to an address found independently online or to a location not specified in your return authorization may delay or prevent the return from being properly associated with your order.

Return Correspondence

For return-related questions, please contact us before mailing merchandise.

Ceiiroxa™
Operated by Hangzhou Shisi Technology Co., Ltd.

Business Address:
Room A1112, Building 3
Huifeng International Business Center
No. 2 Jingshanling Road
Liuxia Subdistrict, Xihu District
Hangzhou City, Zhejiang Province
China

Customer Support Email:
service@ceiiroxa.com

Hotline Service Hours:
Monday – Friday
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Saturday – Sunday
Closed

The business address above is provided for company identification and correspondence purposes. It should not be used as a return address unless our customer care team specifically instructs you to send your return there.

Please contact customer care and receive the applicable return instructions before shipping any merchandise.

A Few Helpful Reminders

Before requesting a return, we recommend confirming that:

• Your request is being made within the applicable return period

• The item remains unused and in its original condition

• Original tags remain attached where applicable

• Original packaging is available where applicable

• You have your order number or proof of purchase

• You have contacted Ceiiroxa™ before mailing the item

• You have received the correct return instructions and return address

Following these steps helps our team identify the order and process the request more efficiently.

Our Approach to Returns

Ceiiroxa™ is built around thoughtful wardrobe pieces and an equally thoughtful shopping experience.

We hope each garment becomes something you enjoy wearing, but we also recognize that not every online purchase will be the right fit.

Our return process is therefore designed around three principles:

Clear Expectations
Customers should understand the return conditions and applicable shipping responsibilities before sending merchandise back.

Organized Processing
Return authorization helps ensure that returned items can be connected to the correct order.

Consistent Communication
Customers are informed when a returned item has been reviewed and when a refund has been approved.

Need Help With a Return?

Our customer care team can assist with questions regarding return eligibility, incorrect merchandise, damaged orders, refund status, or the return process.

Ceiiroxa™ Customer Care

Email:
service@ceiiroxa.com

Operated by:
Hangzhou Shisi Technology Co., Ltd.

Hotline Service Hours:
Monday – Friday
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Saturday – Sunday
Closed

For faster assistance, please include your order number when contacting us about a purchase.

Ceiiroxa™ — Classic Form, Artful Detail.

From selecting a silhouette to finding the right place for it in your wardrobe, we want the Ceiiroxa™ experience to remain clear and considered—including when a return is necessary.