From Our Collection to Your Door

At Ceiiroxa™, operated by Hangzhou Shisi Technology Co., Ltd., we believe the experience of receiving a garment should feel as considered as choosing it.

Our shipping process is designed to balance careful order preparation, reliable fulfillment, and clear communication from checkout through delivery.

This policy explains how orders are prepared, shipped, tracked, and handled if a delivery issue occurs.

How We Fulfill Orders

Ceiiroxa™ offers a curated womenswear collection built around modern silhouettes, refined details, and versatile wardrobe pieces.

Depending on the product, inventory availability, and destination, orders may be fulfilled through selected manufacturing partners, distribution partners, or regional fulfillment facilities.

This structure helps us:

• Maintain access to a broader range of styles and seasonal pieces

• Reduce unnecessary inventory transfers

• Prepare orders closer to available fulfillment locations

• Keep shipping operations more flexible across different regions

• Limit avoidable handling and packaging where possible

Because orders may leave from different fulfillment locations, the shipping origin and delivery time may vary depending on the product and destination.

Order Preparation

Every order goes through a preparation stage before shipment.

Standard Processing Time

Please allow approximately:

2–5 business days

for order review, product preparation, basic quality checks, and packaging before the parcel is handed to the carrier.

Business days generally exclude weekends and recognized holidays.

During High-Demand Periods

During periods of unusually high order volume, including:

• Holiday seasons

• Major promotional events

• Limited collection launches

• Seasonal sales

processing may take up to:

6 business days

We appreciate your patience during these higher-volume periods.

Shipping Fee

A flat shipping charge of:

$6.99 USD per order

applies unless a different shipping arrangement is clearly displayed during checkout.

This shipping charge applies under the standard shipping policy described here.

Any applicable customs duties, import taxes, or other destination-specific government charges are separate from the Ceiiroxa™ shipping fee.

Estimated Delivery Times

Delivery estimates begin after the order has completed processing and has been handed to the carrier.

The following timeframes are estimates:

United States

8–14 business days

Canada, United Kingdom & Australia

10–16 business days

Other International Destinations

14–21 business days

These estimates do not include the initial 2–5 business day processing period.

Delivery Estimates Are Not Guarantees

We work to have orders delivered within the estimated timeframe, but delivery can occasionally be affected by circumstances outside our direct control.

Possible causes of delay may include:

• Carrier network congestion

• Holiday shipping volume

• Severe weather conditions

• Transportation disruptions

• Customs inspection

• International clearance procedures

• Local delivery service delays

• Other carrier or destination-specific disruptions

A delay does not automatically mean that a parcel is lost.

If your shipment is substantially delayed or the tracking information indicates a delivery problem, please contact our customer care team so we can review the available shipment information.

Tracking Your Ceiiroxa™ Order

Once an order has shipped, tracking information will be sent to the email address associated with the purchase.

The tracking message may include:

• Carrier information

• Tracking number

• Shipment status

• Available delivery updates

Please make sure the email address entered at checkout is accurate.

When Tracking Has Not Updated Yet

Tracking information may not become active immediately after a shipping confirmation is sent.

Please allow approximately:

1–3 business days

for the carrier's tracking system to register and begin displaying movement.

During this period, the parcel may already be moving through the carrier network even if the tracking page has not yet updated.

A temporary lack of tracking activity does not necessarily indicate a lost shipment.

International Deliveries

International orders may be shipped from different fulfillment locations depending on product availability and destination.

Orders shipped internationally may also be subject to customs procedures in the destination country.

Where applicable, international shipments under this policy are sent on a:

DDU — Delivered Duty Unpaid

basis.

This means that the recipient may be responsible for duties, import taxes, customs charges, or other government fees imposed by the destination country.

These charges are not included in the Ceiiroxa™ product price or standard shipping fee unless expressly stated otherwise during checkout.

Customs Charges

Customs rules vary by country and may change independently of Ceiiroxa™.

Depending on the destination, local authorities may apply:

• Import duties

• Value-added taxes

• Customs processing fees

• Local handling charges

• Other import-related costs

Ceiiroxa™ does not determine or control charges imposed by destination-country customs or government authorities.

For questions about possible import costs, customers may wish to consult the customs authority or relevant government resources in their destination country before ordering.

Customs Delays

International parcels may occasionally be held for inspection or clearance.

Customs processing may extend the estimated delivery period.

If your tracking indicates that a package is undergoing customs clearance, additional time may be required before local delivery resumes.

If a shipment remains delayed beyond a reasonable period, please contact us with your order number and tracking information so our customer care team can review the available shipment status.

Need to Change an Order?

We begin preparing orders shortly after they are placed.

If you need to request a change to:

• Shipping information

• Delivery details

• Order information

• Cancellation

please contact us within:

12 hours of purchase

at:

service@ceiiroxa.com

Please include your order number when contacting us about a purchase.

Changes Cannot Always Be Guaranteed

We will review eligible requests received within the 12-hour window.

However, once an order has entered active processing or fulfillment, it may no longer be possible to:

• Change the shipping address

• Modify the order

• Remove an item

• Cancel the purchase

For this reason, we recommend carefully reviewing your shipping details before completing checkout.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before placing your order, please review:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact information

Incorrect or incomplete information may result in delivery delays or carrier issues.

If you notice an error after ordering, contact us as soon as possible within the available modification period.

Where a shipment has not yet entered fulfillment, we will review whether the information can still be corrected.

If Your Package Arrives Damaged

Please inspect your parcel when it arrives.

If the shipment or item appears damaged, contact us within:

72 hours of delivery

Email:
service@ceiiroxa.com

Please include:

• Your order number

• A brief explanation of the issue

• Clear photographs showing the damage

• Photos of the packaging where relevant

These details help us review what happened and determine the appropriate resolution.

Damaged Shipment Resolution

When a valid shipping-damage claim is confirmed under this policy, Ceiiroxa™ will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

If a replacement is approved because the product was damaged in transit, there will be no additional product or replacement shipping charge to the customer.

Please keep the original item and packaging until the request has been reviewed, as additional information may be required.

If a Package Is Lost in Transit

Occasionally, a parcel may be delayed for an extended period.

A shipment is not considered lost solely because tracking has paused or delivery is later than originally estimated.

If the shipping carrier confirms that a package has been lost in transit, Ceiiroxa™ will provide an appropriate resolution, which may include a replacement at no additional charge or a refund, depending on the circumstances.

Customers should contact our customer care team if carrier information indicates that a shipment may be lost.

Customers will not be required to bear the cost of replacing an order that has been confirmed lost in transit before successful delivery.

Delivery Issues

If tracking shows an unexpected delivery issue, please first review the carrier information available through the tracking link.

Common situations may include:

• Delivery rescheduling

• Temporary carrier delays

• Customs processing

• Address verification

• Local delivery exceptions

If additional assistance is needed, contact Ceiiroxa™ with your order number and tracking information.

Our customer care team will review the available information and assist with the next appropriate step.

A Note About Multi-Item Orders

Because Ceiiroxa™ may use different fulfillment facilities depending on product availability and destination, items from the same order may occasionally move through separate fulfillment channels.

If this occurs, tracking information may be provided separately for the applicable shipments.

Receiving one parcel before another does not necessarily mean that an item is missing from the order.

Before Contacting Customer Care

For faster assistance with a shipping question, please include:

• Your order number

• The email address used when placing the order

• Your tracking number, if available

• A short description of the issue

For damaged shipments, please also include the photographs requested above.

Providing complete information helps our team identify the shipment more efficiently.

Shipping Support

If you have questions about processing, shipment status, tracking, customs, damaged parcels, or an order that may have been lost in transit, our customer care team is available to assist.

Ceiiroxa™ Customer Care

Email:
service@ceiiroxa.com

Hotline Service Hours:
Monday – Friday
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Saturday – Sunday
Closed

Please include your order number when contacting us about a purchase.

Company Information

Brand Name:
Ceiiroxa™

Operated by:
Hangzhou Shisi Technology Co., Ltd.

Business Address:
Room A1112, Building 3
Huifeng International Business Center
No. 2 Jingshanling Road
Liuxia Subdistrict, Xihu District
Hangzhou City, Zhejiang Province
China

Customer Support Email:
service@ceiiroxa.com

Ceiiroxa™ is operated by Hangzhou Shisi Technology Co., Ltd., the legal entity responsible for the operation of the Ceiiroxa™ online store and related customer service activities.

The business address above is provided for company identification and correspondence purposes. Returns should not be sent to this address unless our customer care team specifically provides it as the applicable return address.

For return-related matters, please contact customer care first and follow the return instructions provided for your order.

Our Delivery Philosophy

A Ceiiroxa™ order is more than a parcel moving from one location to another.

It is the final step between discovering a piece online and making it part of your wardrobe.

That is why our shipping approach is centered on:

Careful Preparation
Orders are reviewed and prepared before entering the carrier network.

Clear Expectations
Estimated processing and delivery windows are presented so customers can better understand the journey of their order.

Practical Tracking
Tracking information is provided once a shipment begins moving through the delivery network.

Responsive Support
When a parcel is confirmed lost or arrives damaged, our customer care team follows the procedures described in this policy and works toward an appropriate resolution.

From our collection to your wardrobe, we aim to keep the delivery experience clear, reliable, and consistent with the understated character of Ceiiroxa™.

Ceiiroxa™ — Classic Form, Artful Detail.